Desktop Support

Full-time Onsite

Role Overview

We are seeking a dedicated and technically skilled Desktop Support/Software Support/IT Support Officer, experience in providing end-user support, software troubleshooting, and managing basic IT infrastructure. The ideal candidate will assist in resolving technical issues, maintaining hardware/software systems and ensuring seamless IT operations.

Responsibilities

Key Responsibilities: 

  • Provide first-level support for software applications, responding to user queries via email, phone, or in person. 
  • Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary. 
  • Support the installation, configuration, and updating of software and hardware systems. 
  • Maintain IT inventory including desktops, laptops, printers and networking equipment. 
  • Assist in monitoring and maintaining local network performance and connectivity.
  • Manage user accounts and permissions through systems like Active Directory or similar. 
  • Document support requests and resolutions using ticketing systems. Ensure software compliance and assist in software license management.
  • Provide basic training to end-users on common tools and systems.

  • Support data backup and recovery processes. 

     

Skills & Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 
  • 0 to 2 years of professional experience in software and IT support roles. 
  • Knowledge of Windows/Mac operating systems and common software applications. 
  • Familiarity with troubleshooting tools and remote desktop support software. 
  • Basic understanding of networking concepts (IP, DNS, DHCP, VPN). 
  • Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira etc.) is a plus. 
  • Strong problem-solving skills and a proactive approach to issue resolution.

  • Excellent communication and interpersonal skills.

     

Application Form

Please fill out the details below to apply for this position.

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